Inbound Customer Service Representative - Term position

Amik

Posted Nov 7, 2019 at 07:30 pm Closes Dec 5, 2019 at 07:30 pm

Job Location:
Winnipeg
Job Category:
Aboriginal Organization
Job Type:
Term Position
How To Apply:
Mail, E-mail or AMIK.ca

Inbound Customer Service Representative – Term position

 

The Inbound Customer Service Representative is the voice of the company, and first point of contact for customer calls and inquiries.

 

Duties and Responsibilities

  • Answering inbound calls, chats and emails in a professional, helpful and courteous manner
  • Identify customer needs; clarify information and provide solutions aligned, with company policies
  • Input and process orders with sharing product knowledge and features. Listen actively for opportunities to increase sales
  • Share customer concerns with internal departments to build opportunities to improve the customer experience
  • Participate in departmental training/coaching to develop new skills

Requirements

  • Minimum of (One year) of experience in Customer Service  
  • Excellent interpersonal, oral and written communication skills
  • Professional telephone manner
  • Type a minimum of 45 wpm
  • Ability to multi-task, set priorities and manage time effectively.
  • Premium offered for bilingual reps (English/French)
  • Premium offered for evening and night shifts
  • Competitive Wages offered, Casual Work Environment
  • Flexible Shifts – Days, Evenings, Nights
  • Employee Discounts

 

*Previous Call Centre, and CRM experience is considered an asset for this role*

 

Please send your resumes to stephanie@amik.ca

 

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