District Support Representative

Manitoba Hydro

Posted May 15, 2019 at 05:00 am Closes May 29, 2019 at 05:00 am

Job Location:
Brandon, MB
Job Category:
Customer Service
Job Type:
Full-Time
How To Apply:
Mail, E-mail or AMIK.ca

DISTRICT SUPPORT REPRESENTATIVE 

Brandon

 

Manitoba Hydro has been consistently recognized as one of Manitoba’s Top Employers!

 

Why? Great Benefits

  • Three weeks of accrued paid vacation after the first year, working toward a maximum of seven weeks paid vacation
  • Competitive salary and benefits package
  • Pension and working conditions that provide for a balanced approach to work, family life and community
  • Nine day work cycle which normally provides every other Monday off

 

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service.

 

We are seeking an experienced, District Support Representative to fill a temporary full-time position in Brandon, Manitoba. You will be required to work at minimum six days in a ten day work cycle, which may include every Monday and Friday, and may include travel to areas within the Brandon Customer Service Centre. You will perform a variety of complex duties, provide customer information service responding to telephone, counter, and written queries and initiate action to comply with requests and resolve problems or concerns diplomatically. 

 

Responsibilities:

  • Provide prompt, courteous and effective telephone and counter service to customers requiring assistance with their account, service or related matters.
  • Provide detailed account analysis as required in dealing with customers.
  • Review metered consumption.
  • Receive and analyze data on the Customer Service Systems for billing and collection purposes ensuring all available required information is recorded accurately.
  • Be required to assist with: work orders, time entry, wiring permits, issue receipts for customers at the counter, and prepare bank deposits.
  • Assist as required with the collection of delinquent accounts.
  • Be required to work on a rotation basis to maintain inquiry service. 
  • Be required to travel within the Customer Service Centre as required.

 

Qualifications:

You will have Grade 12 Education or equivalent with proficiency in Mathematics and typing ability of 40 w.p.m. and a minimum of two years of related experience. You will also have a working knowledge of Microsoft Word, Excel, Outlook and the Internet. You will be capable of dealing in a tactful and courteous manner with the public and staff and handle confidential information with discretion. You will be required to possess a valid Province of Manitoba Driver’s Licence.

 

Apply Now!

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is June 4, 2019. We thank you for your interest and will contact you if you are selected for an interview.

 

Available in accessible formats upon request.

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