Intake Complaints Analyst

Manitoba Legislative Assembly

Posted May 13, 2019 at 03:00 pm Closes May 27, 2019 at 03:00 pm

Job Location:
Winnipeg
Job Category:
Other
Job Type:
Term Position
How To Apply:
Mail, E-mail or AMIK.ca

Intake Complaints Analyst

P2 Professional Officer 2

Term/full-time; One (1) year term

Office of the Ombudsman

Manitoba Legislative Assembly

Winnipeg MB

Advertisement Number: 35165

Salary(s):  P2 $52,351.00 - $63,094.00 per year

Closing Date:  May 27, 2019


Conditions of Employment:

  • Must be legally entitled to work in Canada
  • Satisfactory Criminal Record Check, Child Abuse and Adult Abuse Registry Checks

 

Introduction:

The Ombudsman is an independent Officer of the Legislative Assembly with oversight responsibilities under The Ombudsman Act, The Freedom of Information and Protection of Privacy Act (FIPPA), The Personal Health Information Act (PHIA), and The Public Interest Disclosure (Whistleblower Protection) Act (PIDA). The Ombudsman investigates complaints from the public, or on his or her own initiative, and reviews administrative decision-makings in support of principles of fairness, openness, and accountability; investigates complaints or, on his or her own initiative, investigates any decision, act or omission relating to a matter of administration by provincial government departments, agencies, boards, commissions, municipalities and other public bodies;  makes public reports when deemed in the public interest; and provides informational and educational services to the public, public bodies, and the Legislative Assembly.

 

 

Qualifications:

Essential Criteria:

  • Experience providing client services including communicating with the public and public bodies by telephone and in person.
  • Experience conducting research and reviewing documentation for relevant information.
  • Experience interpreting legislation and policy.
  • Experience working and providing support within a highly sensitive and confidential environment. 
  • Demonstrated organization and problem-solving skills. 
  • Strong conflict resolution skills including the ability to work with challenging individuals and people from diverse backgrounds.
  • Excellent interpersonal skills to communicate effectively and courteously.
  • Excellent written communications skills. 
  • Ability to work both independently and co-operatively in a team environment.
  • Experience working with MS Office (including Word and Outlook).

 

 

 

Desired criteria:

  • Knowledge of Maximizer or similar database system would be an asset. 
  • French written and oral communication skills.

  

 

Duties:

Reporting to the Intake Supervisor (Ombudsman Division), the Intake Complaints Analyst receives enquiries and complaints from the public relating to matters of administration. The incumbent is also responsible for identifying the specific nature of complaints, explaining the role and function of the office, assessing jurisdiction, explaining avenues of review or appeal, making appropriate referrals for non-jurisdictional concerns, reviewing documentation, conducting research and in consultation with the  Intake Supervisor, determining whether complaints should be elevated to a formal investigation.    

 

 

 

 

Competitive Process: The competition will include a board interview(s), and a comprehensive written assessment. The successful candidate will be subject to a six (6) month probationary period.

 

 

 

 

 

Apply to:

Advertisement No. 35165

Human Resource Services

302-386 Broadway

Winnipeg MB, R3C 3R6

Phone: 204-945-7279

Fax: 204-948-3115

Email: hr@legassembly.mb.ca

 

Please be advised that job competitions may be grieved and appealed. Should a selection grievance be filed, information from the competition file will be provided to the grievor’s representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

 

We thank all who apply and advise that only those selected for further consideration will be contacted.

 

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

 

Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications

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