Posted May 13, 2019 at 03:00 pm Closes May 27, 2019 at 03:00 pm
Intake Complaints Analyst
P2 Professional Officer 2
Term/full-time; One (1) year term
Office of the Ombudsman
Manitoba Legislative Assembly
Advertisement Number: 35165
Salary(s): P2 $52,351.00 - $63,094.00 per year
Closing Date: May 27, 2019
Conditions of Employment:
The Ombudsman is an independent Officer of the Legislative Assembly with oversight responsibilities under The Ombudsman Act, The Freedom of Information and Protection of Privacy Act (FIPPA), The Personal Health Information Act (PHIA), and The Public Interest Disclosure (Whistleblower Protection) Act (PIDA). The Ombudsman investigates complaints from the public, or on his or her own initiative, and reviews administrative decision-makings in support of principles of fairness, openness, and accountability; investigates complaints or, on his or her own initiative, investigates any decision, act or omission relating to a matter of administration by provincial government departments, agencies, boards, commissions, municipalities and other public bodies; makes public reports when deemed in the public interest; and provides informational and educational services to the public, public bodies, and the Legislative Assembly.
Reporting to the Intake Supervisor (Ombudsman Division), the Intake Complaints Analyst receives enquiries and complaints from the public relating to matters of administration. The incumbent is also responsible for identifying the specific nature of complaints, explaining the role and function of the office, assessing jurisdiction, explaining avenues of review or appeal, making appropriate referrals for non-jurisdictional concerns, reviewing documentation, conducting research and in consultation with the Intake Supervisor, determining whether complaints should be elevated to a formal investigation.
Competitive Process: The competition will include a board interview(s), and a comprehensive written assessment. The successful candidate will be subject to a six (6) month probationary period.
Advertisement No. 35165
Human Resource Services
Winnipeg MB, R3C 3R6
Please be advised that job competitions may be grieved and appealed. Should a selection grievance be filed, information from the competition file will be provided to the grievor’s representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.
We thank all who apply and advise that only those selected for further consideration will be contacted.
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