Employment Listing

Service Delivery Advisor (full-time)

About this opportunity:

• You must be available to work evenings and Saturdays (37.5 hours per week)

• You must be willing to work at Winnipeg downtown area

• The position offers health and dental benefits, matched pension plan, 3-week paid vacation, and more

• You will find a diverse and inclusive environment to develop your skills and growth your career

Responsibilities:

In the Service Delivery Advisor role, you will provide high-quality member service by addressing member concerns, identifying financial needs, and recommending financial solutions through a variety of communication channels.

What you will do each day:

• Respond to member questions and offer financial solutions within the full range of products and services

• Resolve member complaints when possible, referring more complex problems to the appropriate person or department

• Execute sales, services and marketing initiatives through inbound and outbound communication channels

• Explain terms and conditions of the products or services chosen by the member

• Ensure minimal wait and response times, in line with team standards

• Maintain confidentiality when dealing with member information

To do this job you should have:

• Grade 12 diploma

• 1 to 3 years of experience in customer service

• Strong English oral and written communication skills

• Excellent customer service and problem-solving skills

• Experience with Microsoft office tools (Word, Excel, and Outlook) and above average typing skills

• Experience in a call centre environment would be an asset

Apply to Tamara@amik.ca